Shipping policy

Effective Date: 19-02-2026
Brand Name: TheUrbanPaws

1. Order Processing

• All orders are processed within 24–48 hours of successful payment.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeline

• We deliver Pan India.

• Estimated delivery time: 3–5 business days from dispatch.

• Delivery timelines may vary slightly during peak seasons, sales, or due to unforeseen courier delays.

3. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.

• Any promotional free shipping offers will be clearly mentioned during checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/email to monitor delivery status.

5. Address Accuracy

• Customers are responsible for providing complete and accurate delivery details.

• TheUrbanPaws is not responsible for delays caused due to incorrect address or unreachable contact numbers.